Careers

Looking for a fun and exciting place to work?

The St. Louis Aquarium at Union Station is an immersive and engaging experience offering unique perspectives of our underwater world.

In order to deliver this world-class aquarium, we need an amazing team. If you are passionate, energetic, and a team player, we want to hear from you.

Join our team!

Current Job Openings:

Guest Experience Associate - Entertainer

Position Summary:

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while providing memorable guest moments.

Duties & Responsibilities:

Adhere to company policies and procedures.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Educate, entertain and inspire guests throughout their Aquarium journey.
Manage animal and guest interactions to ensure a safe and positive experience for everyone.
Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
Ensure programs and presentations are on time and as per the published schedule.
Keep up-to-date on all new products and offerings.
Keep up-to-date with all new animals within the Aquarium.
Provide unique and memorable experiences to guests.
Attend training programs to achieve the best guest experience.
Ensure the facility is clean, safe and presented to the highest of standards.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
Monitor and report any animal care or welfare concerns to the Life Sciences Department.

Experience, Skills & Qualifications:

Previous experience or training in entertainment/acting preferred.
Excellent public speaking and presentation skills.
Excellent verbal and communication skills.
Strong listening and decision-making skills.
Ability to anticipate guests’ needs.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Guest Experience Associate- Aquarium

Department: Guest Experience

Position Summary:

*Must be available nights and weekends in addition to weekdays.

Duties & Responsibilities:

Adhere to company policies and procedures.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Educate, entertain and inspire guests throughout their Aquarium journey.
Manage animal and guest interactions to ensure a safe and positive experience for everyone.
Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
Ensure programs and presentations are on time and as per the published schedule.
Keep up-to-date on all new products and offerings.
Keep up-to-date with all new animals within the Aquarium.
Recommend sales opportunities that will add to the guest experience.
Provide unique and memorable experiences to guests.
Attend training programs to achieve the best guest experience.
Operate Point of Sale system to carry out ticket transactions.
Adhere to cash handling policies to ensure accurate bank is kept.
Ensure the facility is clean, safe and presented to the highest of standards.
Ensure all admission and sales data is captured to maximize reporting potential.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
Monitor and report any animal care or welfare concerns to the Life Sciences Department.

Experience, Skills & Qualifications:

Previous experience in a customer, retail or guest services position preferred.
Some cash handling experience preferred.
Excellent verbal and communication skills required.
Strong listening, presentation and decision-making skills.
Ability to anticipate guests’ needs.
Technically minded, with ability to learn Point of Sale system.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Guest Experience Associate - Ropes Course

Position Summary:

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also adhere to strict safety standards, while providing memorable guest moments.

Duties & Responsibilities:

Adhere to company policies and procedures.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Educate, entertain and inspire guests throughout their experience.
Manage and monitor guest experience at all times while on the course site to ensure a safe and positive experience for everyone.
Follow standard operating procedures and demonstrate techniques and safety guidelines to guests.
Conduct ropes course guest training.
Provide course instructions to ensure a safe, successful and enjoyable experience.
Guide, instruct and supervise guest safely throughout the course.
Assist with equipment inventory and report equipment damage, malfunction and repair requirements
Fit harnesses and correctly supervise the use of all personal safety equipment.
Perform daily inspections and take inventory of the course and equipment.
Clean and maintain course as required.
Operate Point of Sale system to carry out Ropes Course ticket transactions.
Adhere to all cash handling procedures to ensure accurate bank is kept.
Keep the ropes course area and equipment storage neat, clean and orderly.
Keep neat and accurate operational records and logs and prepare daily reports as required
Observe and report daily facility conditions and situations to the Guest Experience Supervisor.
Keep up-to-date on all new products and offerings.
Provide unique and memorable experiences to guests.
Attend training programs to achieve the best guest experience.
Ensure all admission and sales data is captured to maximize reporting potential.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.

Experience, Skills & Qualifications:

Previous experience in a customer, retail or guest services position preferred.
Some cash handling experience preferred.
Excellent verbal and communication skills required.
Strong listening, presentation and decision-making skills.
Ability to anticipate guests’ needs and tactfully deal with unsafe guest behavior.
Must pass ropes course certification.
Technically minded, with ability to learn Point of Sale system.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Guest Experience Supervisor - Ropes Course

Position Summary:

Responsible for assisting in the overall operations and efficiency across Admissions, Guest Experience and Housekeeping. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service throughout the ropes course, in a professional and courteous manner. This role will lead a team to adhere to strict safety standards, while providing memorable guest moments.

Duties & Responsibilities:

Assist in the implementation of the operating policies and procedures for the Guest Experience Department.
In collaboration with the Ropes Course Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
Observe and report daily facility conditions and situations to the Guest Experience Manager.
Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
Ensure all staff receive their allocated break and ensure daily coverage.
Ensure the facility is clean, safe and presented to the highest of standards.
In collaboration with Ropes Course Manager, ensure all admission and sales data is captured to maximize reporting potential.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Monitor, manage and ensure all guest experience targets are achieved.
Lead the Guest Experience team to deliver memorable and safe experiences to guests.
Assist in the implementation of department training programs to achieve the best guest experience.
Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
Entertain, engage and empower team members to reduce turnover and increase retention.
Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
Supervision of other subsidiary attractions as required, such as Aquarium & Mirror Maze.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Manage and monitor guest experience at all times while on the course site to ensure a safe and positive experience for everyone.
Follow standard operating procedures and demonstrate techniques and safety guidelines to guests.
Conduct ropes course guest training.
Provide course instructions to ensure a safe, successful and enjoyable experience.
Guide, instruct and supervise guest safely throughout the course.
Assist with equipment inventory and report equipment damage, malfunction and repair requirements
Fit harnesses and correctly supervise the use of all personal safety equipment.
Perform daily inspections and take inventory of the course and equipment.
Clean and maintain course as required.
Keep the ropes course area and equipment storage neat, clean and orderly.
Keep neat and accurate operational records and logs and prepare daily reports as required
Observe and report daily facility conditions and situations to the Ropes Course Manager.
Keep up-to-date on all new products and offerings.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.

Experience, Skills & Qualifications:

One to two years in a supervisory role, ideally in the tourism, recreation or hospitality related industry.
Experience supervising teams preferred.
Exceptional leadership skills and proven experience.
Excellent verbal and communication skills.
Ability to anticipate guests’ needs and tactfully deal with unsafe guest behavior.
Must pass ropes course certification.
Strong listening, presentation and decision-making skills.
Commercial understanding and the ability to anticipate guests’ needs.
Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Housekeeping Supervisor

Description:

Responsible for assisting in the operations and efficiency of the Housekeeping Department. This position will deliver a positive guest experiences by overseeing, as well as working alongside a team of Housekeepers to maintain the cleanliness and maintenance of all public areas and restrooms in the Aquarium.

Duties & Responsibilities:

Assist in the implementation of the operating policies and procedures for the Housekeeping Department.
In collaboration with the Guest Experience Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
Observe and report daily facility conditions and situations to the Guest Experience Manager.
Assist in the development and implementation of staff scheduling for the Housekeeping Department to ensure efficient and appropriate coverage.
Ensure all staff receive their allocated break and ensure daily coverage.
Ensure the facility is clean, safe and presented to the highest of standards.
Lead the Housekeeping Team to deliver unique and memorable experiences to guests.
Monitor and manage the Housekeeping Team to ensure cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
Monitor and manage the replenishment of guest restroom amenities.
Train and assist the Housekeeping team to operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
Monitor and maintain the supply inventory
Monitor daily housekeeping tasks such as dusting, polishing and cleaning signage, windows, acrylic and carpets.
Ensure trash cans and sanitary receptacles are emptied regularly.
Assist in the implementation of department training programs to achieve the best guest experience.
Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Attend training programs to achieve the best guest experience.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist other departments as required.
Monitor and report any animal care or welfare concerns to the Life Sciences Department.
Other duties as may be assigned by the Guest Experience Manager from time to time.

Experience, Skills, and Qualifications:

One to two years in a supervisory role, ideally in the tourism or hospitality related industry.
Experience supervising teams preferred.
Exceptional leadership skills and proven experience.
Excellent verbal and communication skills.
Experience working with chemical cleaning agents
Strong listening, presentation and decision-making skills.

Commercial understanding and the ability to anticipate guests’ needs.

Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
Creative problem solver who thrives when presented with a challenge.

Apply

Life Support System Technician II

Position Summary:

This position is responsible for the Aquarium’s maintenance/life support team to support the operation, maintenance and repair of facilities and equipment associated with live animal habitats. Management and preventative maintenance of all life support system (LSS) equipment, including but not limited to pumps, sand filters, UV, ozone generators and other equipment that are critical to animal health.

Duties & Responsibilities:

Perform all duties of an LSS technician I and one of the following specialty tracks
LSS operations specialist
- Assign work orders to LSS technician I’s.
- Maintain inventory for all LSS critical spare parts.
- Schedule and lead new in-house LSS construction.
- Manage all abnormal LSS operations.
- Identify all unsafe working conditions and make recommendations on corrective actions.
- Work/coordinate with vendors on preventative maintenance items that are above current technical skill level.
- Write standard operating procedures.
- Ensure standard operating procedures are followed.
Water quality analyst.
- Analyze all water quality reports to identify deleterious trends.
- Stay abreast of all water quality ranges for all habitats.
- Maintain the instrumentation and sensors, including flow meters, ORP probes, pH meters, DO meters, and more.
- Create and maintain all water quality dosing protocols.
- Maintain all records and record keeping database.
- Maintain all related water quality inventories.
- Communicate water quality concerns to respective teams.
- Write standard operating procedures.
- Ensure standard operating procedures are followed.
Identify problems and communicate system design and operational changes to Engineering Manager.
Coordinate contractors working on-site for safety and animal health concerns.
Perform inspections, preventative maintenance, routine upkeep, cleaning and repair of all life support equipment.
Understand water chemistry reports and their relationships to LSS.
Monitor the Life Sciences inventory and departmental expenditure as it pertains to maintenance in order to reduce loss/waste, control costs and accurately communicate expenses.
Assist in emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
In collaboration with Guest Experience Department and the Aquarium Foundation, ensure habitats and programs engage, educate and entertain diverse audiences.
Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.
Other duties as assigned.

Experience, Skills & Qualifications:

One year + in a similar position required.
PADI Open Water or equivalent (or able to obtain within 90 days of employment) required.
First Aid, CPR, Emergency O2, and AED certification (or able to obtain within 90 days of employment) required.
Ability to adhere to OSHA standards and proper use of personal protective equipment in an aquarium environment required.
Skilled in general construction, troubleshooting mechanical systems and the safe use of tools required.
Preferred certification – AALSO Operator Level I.
Knowledge of water chemistry and monitoring in an aquarium environment required.
Excellent verbal and written communications skills required.

Apply

Merchandise Associate

Position Summary:

Duties & Responsibilities:

Adhere to company policies and procedures.
Strive to achieve customer satisfaction and sales KPIs in order to meet and exceed guest expectations.
Observe and report daily facility conditions and situations to the Merchandise Manager & Supervisor.
Ensure the shop is clean, safe and presented to the highest of standards.
Operate Point of Sale system to carry out retail transactions.
Adhere to all cash handling procedures to ensure accurate bank is kept.
Capture all products and sales data appropriately and accurately.
Manage guest experience and flow to ensure a safe and enjoyable journey.
Work with the team to ensure guest experience targets are achieved.
Keep up-to-date on all new products and offerings.
Maximize sales opportunities that will add to the guest experience.
Provide unique and memorable experiences to guests.
Attend training programs to achieve the best guest experience.
Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
Maximize customer interest and sales levels by displaying products appropriately.
Conduct stock takes as required.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station

Experience, Skills & Qualifications:

Previous experience in a customer, retail or guest services position preferred.
Some cash handling experience preferred.
Excellent verbal and communication skills required.
Strong listening, presentation and decision-making skills.
Ability to anticipate guests’ needs.
Technically minded, with ability to learn Point of Sale system.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Merchandise Supervisor

Position Summary:

Responsible for assisting in the overall operations and efficiency across Merchandising. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail experience.

Duties & Responsibilities:

Assist in the implementation of the operating policies and procedures for the Guest Experience Department.
In collaboration with the Merchandise Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
Observe and report daily facility conditions and situations to the Merchandise Manager.
Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
Assist in maximizing customer interest and sales levels by displaying products appropriately.
Understand the principles of visual merchandising and creating impactful displays.
Assist with layout plans for stores and maintain store shelves and inventory.
Remain up-to-date with industry’s best practices.
Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
Supervise and lead the retail team in its goal of delivering unique and memorable experiences to guests.
Ensure all staff receive their allocated break and ensure daily coverage.
Ensure the facility is clean, safe and presented to the highest of standards.
In collaboration with Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential.
Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
Monitor, manage and ensure all guest experience targets are achieved.
Lead the Merchandise team to deliver memorable and unique experiences to guests.
Assist in the implementation of department training programs to achieve the best guest experience.
Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
Entertain, engage and empower team members to reduce turnover and increase retention.
Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
Assist cashiers with retail transactions in peak times.
Assist in overseeing on-the-job training programs in order to establish the needs of the business.
Supervision of other subsidiary attractions as required, such as Ropes Course & Mirror Maze.
Supervision of other areas as required, such as Admissions and Photography.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences.
Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.

Experience, Skills & Qualifications:

One to two years in a supervisory role, ideally in the tourism or hospitality related industry.
Experience supervising teams preferred.
Exceptional leadership skills and proven experience.
Excellent verbal and communication skills.
Strong listening, presentation and decision-making skills.
Commercial understanding and the ability to anticipate guests’ needs.
Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Photography Associate

Position Summary:

Duties & Responsibilities:

Adhere to company policies and procedures.
Capture unique and memorable guest experiences.
Provide exceptional customer service to each and every guest that is encountered.
Strive to achieve customer satisfaction and sales KPIs in order to meet and exceed guest expectations.
Observe and report daily facility conditions and situations to the Photography Manager.
Ensure the capture area is clean, safe and presented to the highest of standards.
Ensure all products and sales data is captured appropriately and accurately.
Manage guest experience and flow to ensure a safe and enjoyable journey.
Work with the team to ensure guest experience targets are achieved.
Keep up-to-date on all new products and offerings.
Maximize sales opportunities that will add to the guest experience.
Attend training programs to achieve the best guest experience.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist in other departments as required.
Maximize customer interest and sales levels by displaying products appropriately.
Conduct stock takes as required.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

Experience, Skills & Qualifications:

Previous experience in a customer, retail or guest services position preferred.
Previous photography experience desirable.
Some cash handling experience preferred.
Excellent verbal and communications skills.
Strong listening, presentation and decision-making skills.
Ability to anticipate guests’ needs.
Technically minded with the ability to learn Point of Sale system.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.

Apply

Public Attendant

Position Summary

To clean and maintain all public areas and restrooms to achieve LHM’s standard of quality and cleanliness.

Duties & Responsibilities:

Clean toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents by extending arms overhead, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents.
Thoroughly dust all furniture, pictures and shelves, extending arms overhead, bending and stooping if needed.
Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
Clean ashtrays and empty trash
Thoroughly vacuum lobby, hallways and public areas.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

Respond to guest requests for assistance, direction and other information.
Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager.
Turn in all items found in employee’s working area to the property Lost and Found Department.
Other duties as assigned by the supervisor such as cleaning rooms, assisting Room Attendants or cross training when necessary.

Apply